Community Manager
We’re seeking a dedicated Community Manager to oversee multiple HOAs across the San Gabriel Valley. You’ll be the main contact for boards, homeowners, vendors, and officials — ensuring each community runs smoothly and stays compliant. Your role includes managing maintenance, handling key administrative tasks, and delivering exceptional service with professionalism and integrity.
Pasadena, CA Full-time Hybrid
Responsibilities:
- Apply each association’s governing documents to guide boards in the effective management and maintenance of their communities.
- Perform routine inspections for rule violations, issue and track notices, and ensure timely resolution.
- Prepare agendas, board packets, and meeting minutes; attend board meetings and present financial statements with clear commentary.
- Collaborate with boards on annual strategy meetings to set short- and long-term community goals and implement planned improvements.
- Evaluate and select vendors, monitor performance, and obtain competitive proposals for projects exceeding board-approved budgets.
- Review, code, and approve vendor invoices, prepare work orders, and assist in managing association budgets.
- Respond promptly to inquiries from boards, committees, and homeowners, including maintenance requests, architectural submissions, and compliance matters.
- Prepare and distribute annual disclosure documents and attend annual membership meetings.
- Participate in the after-hours emergency rotation and provide responsive support when needed.
- Follow all association and company policies and procedures.
- Perform other responsibilities as assigned to support the success of the communities under management.
qualifications:
- Bachelor’s degree preferred.
- Exceptional written and verbal communication skills.
- Professional appearance and demeanor.
- Strong organizational, time management, and decision-making skills with the ability to work independently.
- Demonstrated leadership and problem-solving abilities.
- Proficiency in Microsoft Word and Excel.
- Reliable transportation, a valid driver’s license, and current auto insurance are required.
Assistant Community Manager
We’re seeking a proactive and detail-oriented Assistant Community Manager to support daily HOA operations across the San Gabriel Valley. You’ll serve as a key link between managers, residents, boards, and vendors — ensuring clear communication and efficient service. This role involves managing administrative duties, coordinating maintenance, and providing responsive support with professionalism and integrity.
Pasadena, CA Full-time Hybrid
Responsibilities:
- Manage daily administrative tasks, including correspondence, phone calls, scheduling, and documentation.
- Assist with preparing and distributing agendas, notices, reports, and materials for monthly board and annual meetings.
- Upload and organize meeting minutes, contracts, calendars, and property documents within internal systems.
- Maintain up-to-date vendor files, including insurance certifications.
- Update association websites and property records as needed.
- Support Community Managers with action lists, follow-ups, and project updates.
- Respond promptly and professionally to homeowner and resident inquiries,concerns, and complaints
- Create and manage work orders, coordinate with vendors, schedule maintenance, and communicate updates to residents and boards.
- Assist new homeowners with registration, onboarding, and understanding association documents.
- Keep residents and board members informed about project timelines, work progress, and community updates.
- Support Community Managers in resolving issues and addressing compliance matters constructively.
- Receive, review, and verify association invoices for manager approval.
- Assist with vendor requests for proposals and coordinate site inspections.
- Coordinate site inspections.
- Perform additional administrative tasks as assigned.
qualifications:
- High school diploma required; some college coursework preferred.
- At least 2 years of recent office experience or 1 year of HOA management experience.
- Strong written and verbal communication skills.
- Customer service experience is strongly preferred.
- Professional appearance and demeanour.
- Excellent organisational skills with the ability to manage time and prioritise tasks effectively.
- Proficiency in Microsoft Word and Excel.